Privacy Policy
Last updated: January 2025
Information We Collect
When you contact us for HVAC services, we may collect the following information:
- Name and contact information (phone, email, address)
- Service address and property details
- HVAC system information
- Service history and preferences
How We Use Your Information
We use the information we collect to:
- Provide HVAC services you request
- Schedule and confirm appointments
- Send service reminders and maintenance recommendations
- Improve our services and customer experience
- Comply with legal obligations
Information Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Third-Party Sharing
We do not sell your personal information. We may share information with service providers who assist us in operating our business, such as scheduling software and payment processors.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy or your personal information, please contact us at (650) 567-5385 or email info@paloaltohvac.com.